FAQ

What are your hours? When we re-open on a limited basis, our hours will be Tuesday through Saturday, 10 – 5 p.m.

Do you accept checks?  We accept all forms of credit and debit cards (including American Express and Discover), as well as Apple Pay and cash. We do not accept personal checks, sorry. During the shut down, we can only accept a credit card or PayPal. 

Can I order online? The Reno Bead Shop sells thousands of different products and we want to keep the focus on a retail setting. We do not have an on-line shop cart. If you have bought something from us before and want to order it again, just e-mail us through the Contact Us page and we’ll do our best to get it to you. We are currently working on a separate website to sell the most popular beads – we will let you know when it launches!

Do you teach classes? Not during the Coronavirus shut down. Most likely, we will not be teaching any classes for some time as the class area is very small and social distancing cannot be maintained.

Do you do repairs? Not at this time. During the Coronavirus shut down and the first few phases of re-opening, we will not be doing repairs.

Will you construct new jewelry? Definitely. If you pick something out in the store and want us to put it together, we are more than happy to put it together. We charge $20/hr. plus parts for most repairs, $30/hr. plus parts for pearl stringing with knotting. We cannot construct new jewelry on the spot as we are required to help customers first. We will telephone you when it is ready for pick up. (We are not doing any jewelry construction or repairs during the Coronavirus shut down.)

Can I put my jewelry together in your store? Unfortunately, we do not have a space set aside for people making their jewelry. We have crammed every inch of the store with beads and it doesn’t leave much room for anything else! If the store is empty and you have a quick put together, you are welcome to do it at the counter.

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